Dear Katrina and Mark,
I LOVE your florist, your professionalism, your personal touch and the quality of your products. I've ordered from you several times and each time the service was perfect and the recipients were delighted with their gorgeous floral arrangements. I first selected your business because it was [local] based and I wanted to support local merchants. Free local delivery was definitely a draw but even without it, I'm a loyal customer. I run a local not-for-profit organization. At our monthly staff meetings we have a raffle of a gift certificate to a local business. The staff was delighted when a gift certificate from Katrina was the prize that month. If I had to choose one word to describe Katrina, it would be "classy".