Dear Katrina and Mark,
I chose your business because I was searching for a local florist . Then I checked out your website and thought you had nicer and more elegant arrangements for the sympathy flowers I needed to send.
Your service person, Whitney, was extremely friendly, helpful and patient when taking my order and getting the message down for the accompanying card.
Overall, your strengths are friendliness, attentiveness, taste and responsiveness.
One word? Professional