Customer Satisfaction

Discover Real Floral Quality.  

 


 

It's About Youorangehappyface.jpg

We can talk about the years in business and all the wonderful things we've done, but frankly that's not who we are.   Our staff has been in your shoes before and understand how its a challenge to find a good florist that cares about you and is capable of consistently expressing your feelings through flowers.

So we built Katrina Parris Flowers to operate how we want to be treated when sending flowers.

Our Secret Formula

We don’t hire the best flower designers!  Instead we hire “people” persons with diverse work experience; creative abilities, strong work ethics and a desire help others.   You’ll find that our customers love the flower arrangements we create but rave more about the staff and their ability to deliver good service, consistently.

Do we every make mistakes?  Sometimes!  But its our staff that takes responsibility and is empowered to turn a bad situation into a fantastic experience that makes customers use us again for their flower needs

Drink Up!

Through trial and error we've created our flower selection and hydration process to extend the fresh look and smell of our flowers.  So your favorite Calla Lilies will look as fresh as naturally possible with each order you make.  All new designers are taught the process and have "refreshers" during the year.

Good Communication

To ensure we get the order right our order taking process is built with checks and balances to minimize problems and having key information fall through the cracks.  We call this “over-communicating” to ensure you, our customer, are confident your order will represent the feelings you want to convey to your recipient. Our communication is always improving which means you‘ll can order with confidence and receive a consistent experience with each order.

Our Promise - Satisfaction Guaranteed

We understand each arrangement delivered represents you and your feelings. That's why we focus on quality craftsmanship and client-focused service.   Every order is given our personal attention, and we at KPF feel an obligation to give complete satisfaction.  Whether your order is for Manhattan or the world beyond, please let us know immediately if you are disappointed in any way with your order, and we will make it right. 

With higher volume of holiday orders and/or pending bad weather conditions makes it’s difficult to accommodate all orders within normal delivery timeframes.  We ask that you contact us at least 1 day in advance to share alternative delivery date for holiday, expected bad weather or if recipient is not available.

 

The Unique Flowers You Order Are The Flowers We Deliver

You don’t want any unpleasant surprises when you’re sending flowers that represent you.  Our clients frequently comment not only that the flowers were beautiful but that they were just what they envisioned.  When you order a design noted with the “What you buy is what you get”, that’s exactly what will happen.  It is our promise to contact you before any changes are made to confirm your are comfortable with our quality suggestions.  You can trust the flower design you order is what your recipient will receive.

 

Same Day Flower Delivery and eMail Confirmations

SameDayDelivery.jpgWe Deliver More Than Flowers; We Deliver Happiness.

Order Before 2PM.    Sometimes We Can Do Later.

eMail Confirmations Sent Out After Each Delivery is Confirmed Complete!

 

 

 

 

We Love Running All Over Manhattan...For You

Our delivery personnel are fantastic.  They know Manhattan New York cold.  Midtown, Soho, TriBeca, Village, Lower East Side, Uptown, Upper West / East Side and all Manhattan neighborhoods.

 

Get Started. See Flower Collection